![]() If you're returning an item not purchased at a SiJCP, yes, you may run into some problems. OK, as someone who has worked at SiJCP and also makes my fair share of returns, here are my tips: Let me know if that is the case and I can have your information forwarded to them to have this fixed. If you did have your original receipt when you made this return, then this is something that should be taken up with our retail division to be corrected. If you purchased the item online and you no longer have your original receipt, you can return it back to our warehouse for a full refund, so that is another option for you. (Because you're returning the products to a SiJCP.) If you used a store credit or a gift card, you will be given a SiJCP store credit. You cannot print off the order details from your online account and get a refund- you will be issued a store credit.) The store will take your order summary, call customer service to confirm the price you paid and the form of payment you used, and issue the refund back to your card. If you have an online order from Sephora US, you can return the product to an SiJCP for a full refund if you have the original order summary. Let me break down the return policy for SiJCP for you to offer some clarity: No, you can still return the item without a receipt and get a credit that you can use in-store, but they will not be able to issue a refund for the item. ![]()
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